FAQs

Pricing FAQs

Pricing is displayed on price cards installed on demo devices in store displays. 

Yes, pricing options can be changed at any time.

Product field values (PFVs) are fields that are easily updated in your company’s dashboard to display your latest pricing. Changes are reflected on the price cards loaded on demo devices and displayed in stores. 

Yes, you can add multiple pricing plans with multiple terms and multiple prices. 

No. The app needs to be installed in order for devices to display variable pricing on price cards. 

Price plans are associated under a carrier, with pricing associated under individual products.  

There are currently 16 pricing fields available for pricing/terms.

Yes, you can delete pricing. If no price is entered, then nothing will be displayed on the price card (unless a default message has been specified to display in such an event.)

Reporting FAQs

Yes. Reporting can help you make informed decisions about future promotions, pricing, and more.

Every device that displays Mobile Price Card is counted as an individual, unique screen. They are considered “active” when they are in contact with the server. If they are disconnected or “offline,” they are considered “inactive.”

Yes. Clicking the “Download” button will save a spreadsheet of your data that can be analyzed further.

Promotion FAQs

Promotions begin to run at 12:00am (midnight), your local time on the specified start date. 

Promotions expire at 11:59pm (your local time) on the promotion’s specified end date.

Yes, you can renew promotions by editing (clicking on the orange pencil/paper icon) and adjusting the start date and/or end date of your promotion. 

Promotion name, company name, description, and aspect ratio are compiled into a table that is displayed within the “Promotions” section of your dashboard and sent to the database to create reports that can be viewed and downloaded from your dashboard. 

An aspect ratio is the proportional relationship between a promotion’s width and height of an image or video of the promotion. If a promotion is the wrong aspect ratio, the image or video may look distorted (out of shape) when displayed on the demo device. 

A query is a request for data or information from a particular database table or combination of tables.

Information is stored within the MPC database after being inputted within the dashboard. 

A promotion displays on multiple products through a request for data from our database tables (also known as a query) holding the information inputted from the dashboard. 

A promotion displays on multiple products through a request for data from our database tables containing an ID holding the information inputted from the dashboard. 

Static and flat image types, saved as .jpg, .gif, or .png are used for promotions. 

A promotion that is inactive is not displaying and running within the stores and on the products, it is assigned to run on.

A promotion that is active is displaying and running within the stores or on the products it is assigned to run on during the dates it is assigned to run. 

Yes, you can delete a promotion. 

No, while the promotion is deleted from the active table on the dashboard, it is still stored within the database.